Scaling Up Smart City Logistics Projects: The Case of the Smooth Project

A large number of smart city logistics projects fail to scale up, remaining a local experimental exercise. This lack scalability is, in fact, commonly recognized as major problem. study aims determine the key success factors related projects. The process scaling which is articulated expansion, roll-out, and replication, defined ability system improve its by aiming meet increasing volume demand. Specifically, this investigates intended be used expansion roll-out. qualitative case was conducted fulfill research purpose. chosen SMOOTh, pilot project currently underway Gothenburg, Sweden, involving diverse group companies including Volvo Group DHL. Semi-structured interviews were with seven project’s stakeholders. Through thematic analysis, four categories respective identified. These represented business model, well technical, stakeholder regulatory factors. paper concludes observations recommendations aimed at initiatives, adding new perspectives upscaling debate.